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Call Centre

Calendar Club Job Vacancies

Customer Service Advisor  (4- 6 month contract) - APPLICATIONS PAUSED UNTIL EARLY SEPTEMBER

 Calendar Club is the UK's biggest and best retailer of calendars, diaries and gifts. Between September and January we open 250+ Calendar Club stores across the UK and Ireland and our website trades year round.

You have an exciting opportunity to work at our head office based in Marsh Barton, Exeter

Job description

As part of the Customer Service department, you will provide excellent customer service for our customers and seasonal stores. You will also take phone orders and perform administrative duties to support the Customer Service Manager.

The job requires a balance of first-class communication skills, excellent administration, and the ability to cope with a heavy workload and keep a calm and empathic attitude in a fast-paced customer services department.

Responsibilities

Provide excellent customer service to our customers via phone, email and social media messaging.

Taking orders & payments over the phone.

To provide customer service for nationwide stores.

Provide administrative assistance when required.

Inputting customer data into various software systems.

Technical Specification

Excellent telephone manner

High standard of spelling and grammar

Web literate / good at online ordering

IT literate – Microsoft Word and Excel

Previous customer service experience, preferably over the phone

Good attention to detail

Enthusiasm to get work done.

Behavioral Specification

Outgoing, empathic, and calm personality.

Ability to work as part of a team.

Ability to use your own initiative.

Ability to work with a busy and varied workload.

Enthusiasm to get work done.

Willingness to work overtime during the week at short notice and weekend work may be required.

Package

Contracted 37.5 hours per week

Ability to earn more with overtime.

Free parking

Minimum commitment of 5 shifts per week options evenings/weekends/daytime shifts

Hours between core hours 08:30 – 16:30 with unpaid lunch break. Weekend work will be required, on a rotating basis.

If any holiday is booked between September and January, we must be notified before the interview process. Unless there is an absolute necessity, holidays may not be taken between 1st September and Christmas

Salary £10 to £11 per hour depending on experience and overtime rate at £15.00 per hour.

Job Type: Full-time, Temporary.